At Natken Educational Services, we value the importance of providing high-quality education through our academic solutions. To ensure a positive and productive learning environment for all students, we have developed the following student policy. This policy outlines the expectations, responsibilities, and guidelines for students enrolled at Natken Educational Services.
Online Tutoring Sessions
- Scheduling a Session
1.1 Tutoring sessions must be booked online via our Registration Form
1.2 Once payment is received, students will be updated on their application status
1.3 Students must book a session at least 24 hours in advance to be able to receive tutoring assistance.
1.4 Students must provide all relevant information and specify the course and topic they need help with
- Payment
2.1 Payment is required at the time of booking
2.2 Payment can be made via wireless bank transfer or Paypal
2.3 No refunds will be issued after the tutoring session takes place
- During a Session
3.1 All tutoring sessions will be conducted on the Zoom online platform with appropriate audio and video connectivity features
3.2 If a student is 30+ minutes late, the tutor is allowed to leave the session and the student will be charged
3.3 If a tutor is late, the student will still receive their full allotted time for the service
3.4 Students are required to be respectful and responsive during the session
3.5 If a session is interrupted for any reason, such as electricity or connectivity issues or an emergency, admin must be immediately notified by either party
3.6 If a student gets disconnected for less than 20 minutes, they will still receive their allotted time for the service
3.7 If a student gets disconnected for 30 minutes or more, the tutor will wait for the student until the allotted time is up before leaving the session
3.8 If a tutor is disconnected at any time, the student will still receive their allotted time for the service
3.9 Tutors reserve the right to end a session or refuse service if a student is being disruptive, disrespectful, or offensive AFTER updating and providing evidence to the admin.
- Cancelling a Session
4.1 A session can only be cancelled 24 hours in advance with a 15% fee charge
4.2 If a student cancels a session with less than 12 hours’ notice, they will be charged for the session
4.3 In case of proven emergencies that result in cancellation, students will be able to reschedule the missed session
- Refund Policy
5.1 No refunds will be issued, view cancelling or rescheduling policy.
- Privacy Policy
6.1 All communication between tutors and students is confidential
6.2 All personal information collected will be used only for the purposes of providing tutoring services
6.3 We will not share any personal information with third parties, unless required to do so by law
Online Group Class Student Policy
- Attendance:
1.1 Regular Attendance: Students are expected to attend all sessions of their online group classes promptly and consistently, as scheduled by the instructor.
1.2 Notification: In the event of an absence or tardiness, students should inform the moderator or the designated class coordinator in advance, whenever possible.
1.3 Absences: Students are responsible for catching up on missed material and completing any missed assignments. Details of what happened during the class can be found on the LMS under the heading “recordings”
1.4 Make-up sessions: If a teacher is absent, a make-up session will be arranged. Students are expected to indicate their availability based on the options provided for class rescheduling.
- Technical Requirements:
2.1 Reliable Internet Connection: Students must have a stable internet connection that supports video conferencing and other online collaboration tools required for the class.
2.2 Required Devices: Students should have access to a personal computer, laptop, or compatible device with audio and video capabilities, as well as necessary software or applications specified by the instructor or institution.
2.3 Technical Support: Students encountering technical difficulties should promptly seek assistance through the designated technical support channels provided by the institution.
- Code of Conduct:
3.1 Respectful Behavior: Students must maintain a respectful and inclusive environment during online group classes. Harassment, discrimination, or any form of disrespectful behavior towards classmates, instructors, or staff will not be tolerated.
3.2 Active Participation: Students are encouraged to actively engage in class discussions, group activities, and assignments to enhance their learning experience and contribute to the overall class dynamic.
3.3 Professionalism: Students should adhere to professional standards of behavior, such as being punctual, dressing appropriately, and refraining from engaging in distracting activities or behaviors during class sessions.
- Academic Integrity:
4.1 Plagiarism and Cheating: Students must uphold academic integrity and avoid any form of plagiarism or cheating in their assignments, quizzes, exams, or any other assessments. Proper citation and acknowledgment of sources are expected when using external material.
4.2 Original Work: Students should submit their own original work and refrain from sharing or distributing class materials without appropriate permission from the instructor or institution.
4.3 School Based Assessments: Students are expected to participate in SBAs and ensure that they are submitted according to the teachers deadline.
- Communication and Collaboration:
5.1 Clear Communication: Students should actively communicate with instructors and fellow classmates, seeking clarification when needed and providing constructive feedback to enhance the learning experience.
5.2 Collaboration: Students may be assigned group projects or activities that require collaboration such as SBAs. In such cases, students are expected to actively participate, contribute their fair share, and demonstrate effective teamwork.
- Confidentiality and Privacy:
6.1 Respect for Privacy: Students should respect the privacy of their fellow classmates and instructors, refraining from sharing or disclosing personal information or class-related content without proper consent.
6.2 Data Protection: Students should adhere to the institution’s data protection policies and guidelines, ensuring the confidentiality and security of any shared class materials or online discussions.
- Evaluation and Feedback:
7.1 Assessment: Students will be evaluated based on their performance in assignments, quizzes, exams, and other forms of assessments as determined by the instructor.
7.2 Feedback: Students can expect timely and constructive feedback from instructors to support their learning progress. Students are encouraged to provide feedback on the course, instructor, or any concerns they may have through appropriate channels designated by the institution.
Conclusion:
By adhering to this Online Group Class Student Policy, students can contribute to a positive and effective learning environment. It is essential for students to review and understand these guidelines to ensure their success in our online group classes. Should any questions or concerns arise, students are encouraged to reach out to the instructor or Administrative personnel for further clarification or assistance.